Service Planning and Implementation L1: Implement Operations for Service Excellence

About This Course

As service providers continue to engage in creat-ing positive experiences to customers, the journey can be less motivating if one fails to recognise the value of his or her contributions to the overall customer experience. Serving a customer is not a silo effort. Different team members across the organisation may be required. A happy and confident service provider will likely provide assurance to the customers during the interaction and offer personalised service that exceed customer’s expectations.
In this programme, learners will explore the value of a service chain; how to serve customers that are aligned to service standards; and using the ‘5A’s to escalate service issues to supervisors.