Service Leadership L1: Demonstrate the Service Vision (MSF)
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2019504944
S$110
Original: S$220
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About This Course
This unit covers knowledge and application skills in demonstrating the organisation’s service vision and recognising the role that one plays in
contributing to the service vision.
What You'll Learn
This course has been carefully designed and tailored to meet the needs of service professionals who serve family-customers. Service professionals are encouraged to embrace a service vision and put it to practice in their daily interaction with customers.
• Recognise the role one plays in contributing to the organization's vision, mission & values
• Demonstrate service delivery in accordance with the organisation’s vision, mission & values
• Monitor own performance to ensure consistency with the organization's vision, mission and values
• Recognise the role one plays in contributing to the organization's vision, mission & values
• Demonstrate service delivery in accordance with the organisation’s vision, mission & values
• Monitor own performance to ensure consistency with the organization's vision, mission and values
Entry Requirements
Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.
Course Details
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