Service Excellence L3: Establish Relationships for Customer Confidence
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2019504964
S$190
Original: S$380
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About This Course
This unit covers knowledge and application skills to build customer confidence in the organisation and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.
What You'll Learn
•Develop knowledge of organisation’s product or service offerings and customer profile
•Establish customer rapport to build customer confidence in accordance with the organisation’s guidelines
•Provide post-sales follow up in accordance with the organisation’s guidelines
•Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation
•Establish customer rapport to build customer confidence in accordance with the organisation’s guidelines
•Provide post-sales follow up in accordance with the organisation’s guidelines
•Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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