Service Leadership L4: Lead with Service Vision (MSF)
About This Course
This unit covers knowledge and application skill in leading a team to deliver service excellence that is in line with the organisation's customer focused strategy. It includes promoting a customer-centric environment and analysing the team's performance to identify areas of improvement.
What You'll Learn
2. Promote a customer-centric environment to influence team to achieve service excellence.
3. Analyse performance of team to identify follow-up actions for improvement.
Entry Requirements
Demonstrated basic proficiency in relevant skills.
Ability to apply basic skills in a work context.
Ability to do research on the intended content.
Minimum 1 year of experience in a related field or role.
English Requirement: Intermediate proficiency in English, capable of understanding and communicating more complex instructions and engaging in workplace conversations.
(For courses infused with GenAI, advanced proficiency in manipulating information in Office applications and browsers is required.)
Hardware & Software