Service Design
About This Course
Innovation is a primary source of competitive advantage in the global marketplace. Service Design leans on concepts and practices in �Design Thinking� to research and develop innovative ideas. The course offers organisations the process, methods, tools and techniques to translate innovation into a reality. In order to maximize the benefits of innovation, organisations are currently focused on three key aspects:
Building an environment suitable for Innovation and Design
Ensuring that the innovation and design process is efficient and effective
Equipping their team with the capability to design and deliver innovative solutions
Based on these aspects, this course provides participants with a practical, �hands on� exploration of the principles, tools, and frameworks such as Design Thinking for Service Design. The course also discusses the essentials needed to breed an innovation culture in the organisation.
What You'll Learn
�User Research and Ethnography
�Identifying Opportunities and Generating Ideas
�Concept Prototyping
�Communicating Concepts
�Implementing Innovation
By the end of the course, participants will be able to initiate, design and plan for implementation of innovative solutions to the given design challenge.
Entry Requirements
Please see course weblink for more information