IT Operations Automation and Resolution using Resolve systems
Training Provider: Temasek Polytechnic
Course Reference: TGS-2020502956
S$450
Original: S$1,500
Save S$1,050
About This Course
The course is to provide a project based learning of incident resolution using the Resolve systems. The course will cover how the Resolve can help to improve the customer experience by automatically fixing problems and reduce time to resolution with automated, interactive process guidance and human-guided automation.
What You'll Learn
1) Understand Resolve’s powerful automation and workflow capabilities.
2) Understand how the Resolve’s automation capabilities integrate with ServiceNow’s IT Service Management (ITSM) and automation interface.
3) Work on Industry’s real use case Projects
2) Understand how the Resolve’s automation capabilities integrate with ServiceNow’s IT Service Management (ITSM) and automation interface.
3) Work on Industry’s real use case Projects
Course Details
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