IT Service Management using ServiceNow
Training Provider: Temasek Polytechnic
Course Reference: TGS-2020502957
S$450
Original: S$1,500
Save S$1,050
About This Course
The course is to provide a project based learning to kickstart the ServiceNow knowledge. It covers how ServiceNow can deliver an effective and automated IT Service Management experience. The participants will familiar with the ServiceNow user interface, the concepts, best practices and advanced features. The course will also cover how it can integrate with other systems such as Ansible and Resolve to accelerate the incident resolution.
What You'll Learn
1) Understand ITSM Processes and ServiceNow modules for Service Automation
2) Work with key process applications such as Request Management Service Catalog and Request fulfilment
3) Manage data with tables, the configuration management database (CMDB) and workflow
4) Integration with other systems such as Ansible and Resolve to accelerate the incident resolution
5) Work on Industry’s real use case Projects
2) Work with key process applications such as Request Management Service Catalog and Request fulfilment
3) Manage data with tables, the configuration management database (CMDB) and workflow
4) Integration with other systems such as Ansible and Resolve to accelerate the incident resolution
5) Work on Industry’s real use case Projects
Course Details
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