Service Excellence Level 1
Training Provider: CBM PTE. LTD.
Course Reference: TGS-2020503103
S$150
Original: S$300
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About This Course
This guide presents the course content and learning activities for learners following the training and assessment method. The course equips learners with the knowledge, skills and attitudes on providing excellence services to the customer at their workplace and to prepare them to attain the WSQ Certification
What You'll Learn
1. Recognise the impact of one’s professional image and persona on the organisation
2. Project a professional image and persona in accordance with organisation guidelines
3. Demonstrate effective communication skills when interacting with customers at the workplace
4. Recognise the diverse range of customers and their needs and expectations
5. Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
6. Create a positive customer experience by offering customised and personalised service in accordance with organisation guidelines
7. Escalate feedback on areas of improvement to enhance the customer experience
2. Project a professional image and persona in accordance with organisation guidelines
3. Demonstrate effective communication skills when interacting with customers at the workplace
4. Recognise the diverse range of customers and their needs and expectations
5. Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
6. Create a positive customer experience by offering customised and personalised service in accordance with organisation guidelines
7. Escalate feedback on areas of improvement to enhance the customer experience
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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