Claude Cowork for Email Marketing
About This Course
This course equips participants with practical skills to use Claude Cowork to plan, create, manage, and optimise effective email marketing campaigns. Learners will explore how to conduct audience research, develop email marketing strategies, organise subscriber segments, and create personalised content for different customer profiles and stages of the customer journey.
Participants will use Claude Cowork to produce engaging subject lines, promotional emails, newsletters, welcome sequences, lead-nurturing campaigns, product announcements, and re-engagement messages. They will also learn to create reusable custom Skills based on real-world workflows, brand guidelines, writing styles, campaign templates, and quality standards to ensure consistent and brand-aligned communication.
The course covers connecting Claude Cowork with relevant business applications, documents, customer data, and marketing systems through Model Context Protocol (MCP) tools. Learners will design AI-assisted workflows for content production, campaign coordination, personalisation, review, and automation while maintaining human oversight, data privacy, and marketing compliance.
Participants will also use Claude Cowork to analyse campaign metrics, conduct A/B testing, identify engagement trends, and recommend improvements to content, segmentation, timing, and calls to action. By the end of the course, learners will be able to build scalable, AI-assisted email marketing workflows that improve productivity, customer engagement, conversions, and campaign performance.
What You'll Learn
LO1: propose email marketing strategies to address intended objectives and target customers
LO2: manage newsletter audience for a particular market segment
LO3: develop effective email campaigns to meet email campaign objective
LO4: automate marketing process to improve efficiency
LO5: evaluate the effectiveness of marketing campaigns with analytics reports
Course Outline:
Topic 1: Email Marketing Strategy and Campaign Planning with Claude Cowork
Topic 2: Audience Management, Segmentation and Personalisation
Topic 3: Creating Email Content and Campaigns with Custom Claude Skills
Topic 4: Email Marketing Automation with Claude Cowork and MCP Tools
Topic 5: Campaign Analytics, A/B Testing and Performance Optimisation
Entry Requirements
Knowledge and Skills
• Able to operate computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
• Positive Learning Attitude
• Enthusiastic Learner
Experience
• Minimum of 1 year of working experience.
• Minimum 18 years old