Respond to Service Challenges
Training Provider: PARKWAY COLLEGE OF NURSING & ALLIED HEALTH PTE. LTD.
Course Reference: TGS-2020503254
S$110
Original: S$220
Save S$110
About This Course
At the end of this course, learners will be able to:
1) Identify triggers that may lead to service challenges
2) Understand and apply the 3Ks when preparing for a service challenge
3) Adopt service recovery procedures in accordance to organisational guidelines when responding to service challenges
4) Understand the escalation steps in service challenges
5) Adopt strategies to resolve service challenge
What You'll Learn
Learners will gain the understanding of service challenges from a customer's viewpoint and use the knowledge gained as a competitive tool. The course would help learners to identify key concepts and principles of a service challenge strategy. Learners can identify and implement service recovery plans to win back customers by applying the guidelines in handling service challenges.
Entry Requirements
Minimum age - 18 and above
Minimum education level - At least a Secondary education or their equivalent and above
Minimum language abilities - Ablility to converse in English Language
Any special skills or knowledge i.e. IT skills - NA
Course Details
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