Business Innovation with AI Agents
About This Course
Business Innovation with AI Agent equips participants with practical skills to identify, design, and implement AI-powered opportunities that improve business processes, customer experiences, and organizational performance. Learners will explore how Hermes Agent can understand objectives, plan and execute tasks, retrieve information, use digital tools, automate workflows, and collaborate with employees.
Through hands-on activities, participants will analyze existing business processes, identify operational challenges, and determine where Hermes Agent can create measurable value. They will configure and apply agents to business functions such as customer service, sales, marketing, administration, research, reporting, and knowledge management. The course covers task design, prompt and context engineering, tool and API integration, Retrieval-Augmented Generation, memory, workflow automation, and human-in-the-loop approvals.
Participants will also develop business cases, evaluate technical and operational feasibility, conduct cost-benefit analyses, and plan pilot implementations. Emphasis is placed on responsible deployment through data protection, access controls, security guardrails, governance, performance measurement, and continuous improvement. By the end of the course, learners will be able to use Hermes Agent to develop practical business innovations aligned with organizational needs and strategic goals.
What You'll Learn
- understand technology and compare current business model for the organisation with emerging business model in the industry
- explore potential opportunities for business innovation technology within the organisation
- identify ways in which digitalization can be applied to the business
- conduct feasibility analysis and weigh the costs-benefits of potential business innovation opportunities.
- implement business innovation processes
Course Outline:
Topic 1: AI Agents, Emerging Technologies and Business Model Transformation
Topic 2: Identifying AI Agent Opportunities for Business Innovation
Topic 3: Digitalizing Business Processes with AI Agents
Topic 4: Feasibility and Cost-Benefit Analysis of AI Agent Solutions
Topic 5: Implementing and Evaluating AI-Driven Business Innovation Processes
Entry Requirements
Knowledge and Skills
• Able to operate computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
• Positive Learning Attitude
• Enthusiastic Learner
Experience
• Minimum of 1 year of working experience.
• Minimum 18 years old