Service Challenges (Level 1)
Training Provider: ASCENDO ACADEMY PTE. LTD.
Course Reference: TGS-2020504773
S$85
Original: S$170
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About This Course
The course aim is to train new staff/existing staff to respond to service challenges in accordance with organisational guidelines.
What You'll Learn
1. Recognise triggers in the service environment that may lead to potential service challenges
2. Use service recovery procedures to respond to service challenges in accordance with organizational guidelines
3. Escalate unresolved service challenges using appropriate channels in accordance with the organisation’s guidelines
2. Use service recovery procedures to respond to service challenges in accordance with organizational guidelines
3. Escalate unresolved service challenges using appropriate channels in accordance with the organisation’s guidelines
Entry Requirements
Learners are assumed to:
a) To meet the Employability Skills System (ESS) Literacy Level 2
b) Have knowledge on own work role and corresponding responsibilities
c) Have an understanding of the organisation’s product and service offering
d) Have an understanding of the organisation’s structure, standard operating procedures and guidelines on customer service
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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