Service Excellence (Level 1)
About This Course
1. Recognize the diverse range of customers and their needs and expectations
2. Project a professional image and persona
3. Demonstrate the qualities and characteristics of a service professional when delivering go – the – extra – mile service
4. Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines
5. Escalate feedback on areas of improvement to enhance the customer experience
What You'll Learn
Entry Requirements
Learners are assumed to:
a) To meet the Employability Skills System (ESS) Literacy Level 2
b) Have knowledge on own work role and corresponding responsibilities
c) Have an understanding of the organisation’s product and service offering
d) Have an understanding of the organisation’s structure, standard operating procedures and guidelines on customer service