Customer Journey Mapping for Hospitality Innovation & Transformation
Training Provider: Republic Polytechnic
Course Reference: TGS-2020504798
S$81
Original: S$270
Save S$189
About This Course
With the use of big data, this course helps to establish and trengthen customer satisfaction with insights in implementing engagement strategies.
This course teaches the learner to:
- Understand the importance of Customer Satisfaction.
- Understand how survey questionnaires are developed.
- Calculate Customer Satisfaction (C-Sat) and Net Promoter Score (NPS).
- Understand how C-Sat and NPS is being used in organisations
What You'll Learn
By the end of the course, participants will be able to
Explain how to use customer journey mapping as a tool in enhancing customer experience in the hotel industry
Identify the various hospitality innovations and technologies that could enhance customer experience in the hotel industry
Identify potential challenges in introducing hospitality innovation and technology in the hotel business
Describe the benefits of methods used to increase customer’s acceptance towards the use of technology and how this can overcome customer experience gaps.
Explain how to use customer journey mapping as a tool in enhancing customer experience in the hotel industry
Identify the various hospitality innovations and technologies that could enhance customer experience in the hotel industry
Identify potential challenges in introducing hospitality innovation and technology in the hotel business
Describe the benefits of methods used to increase customer’s acceptance towards the use of technology and how this can overcome customer experience gaps.
Entry Requirements
Proficiency in English
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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