Quality Visitor Experience through Immersive Technology
Training Provider: Republic Polytechnic
Course Reference: TGS-2020504800
S$81
Original: S$270
Save S$189
About This Course
1. Addressing the needs of visitors today
2. Using immersive visitor engagement technology (AR and VR) to transform an attraction’s experience
3. Identifying gaps in existing tourism offerings and recommending enhancements
4. Pine and Gilmore’s 4 realms of visitor experience
5. Service strategies and how are they adopted by the attractions industry in creating an excellent guest experience
6. Bitner’s model and how to apply it in creating a memorable service environment
What You'll Learn
Participants will be exposed to current and emerging visitor trends involving technology. These trends are mapped to service strategies and models that are aimed at developing a conducive environment for excellent guest experiences using existing technological resources.
By the end of the course, participants will be able to:
understand the technological needs of the millennial visitor
identify gaps in existing tourism offerings and recommend enhancements
appreciate the usage of immersive visitor engagement technology and how it can transform visitor experience
apply service strategies and adopt them to create quality visitor experiences
analyse Bitner’s model and apply it to the creation of quality visitor experiences
By the end of the course, participants will be able to:
understand the technological needs of the millennial visitor
identify gaps in existing tourism offerings and recommend enhancements
appreciate the usage of immersive visitor engagement technology and how it can transform visitor experience
apply service strategies and adopt them to create quality visitor experiences
analyse Bitner’s model and apply it to the creation of quality visitor experiences
Entry Requirements
Proficiency in English
Course Details
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