Service Challenges L1 (SF): Project a Positive and Professional Image
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2020505783
S$165
Original: S$330
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About This Course
This course covers the skills and knowledge to equip service professionals with the right grooming and professional image required for building confidence and projecting a positive image. It also involves equipping them with a positive and customer-oriented mindset to impress and wow their customers in their day-to-day engagement.
What You'll Learn
•Recognise the impact of one’s professional image and persona on the organisation
•Project a professional image and persona in accordance with organisational guidelines
•Demonstrate effective communication skills when interacting with customers at the workplace
•Project a professional image and persona in accordance with organisational guidelines
•Demonstrate effective communication skills when interacting with customers at the workplace
Entry Requirements
Basic understanding of workplace norms and expectations.
Willingness to learn and adapt to new skills.
No prior experience required.
English Requirement: Basic proficiency in English, able to understand and communicate simple instructions. (For courses infused with GenAI, intermediate proficiency in manipulating information in Office applications and browsers is required)
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