PWM-Retail: People and Relationship Management (Level 1)
Training Provider: ASCENDO ACADEMY PTE. LTD.
Course Reference: TGS-2020512805
S$215
Original: S$430
Save S$215
About This Course
The course will cover techniques to recognise various types of diversity that exists within organisations, and mitigate the potential challenges. The course will also inculcate soft skills training to alleviate learners’ emotional intelligence that is necessary to effectively resolve challenges. The course also aims to transform attitudes, so that learners are able to truly appreciate the intrinsic values of cultural harmony so that as they return to their respective workplaces, they will not just be followers, but initiators to promote an inclusive work environment.
What You'll Learn
This course is only for the low wage workers in the PWM-Retail Sector.
On completion of this unit, learners will acquire service excellence skills and knowledge which will aid their service performance in their respective work.
At the end of the course learners are expected to be able to:
1. Recognise the importance of inclusiveness when working in a diverse service environment
2. Apply emotional intelligence when interacting with team members and customers in a diverse service environment
3. Demonstrate resilience when faced with challenges in a diverse service environment
4. Monitor own actions in handling diversity in the diverse service environment
On completion of this unit, learners will acquire service excellence skills and knowledge which will aid their service performance in their respective work.
At the end of the course learners are expected to be able to:
1. Recognise the importance of inclusiveness when working in a diverse service environment
2. Apply emotional intelligence when interacting with team members and customers in a diverse service environment
3. Demonstrate resilience when faced with challenges in a diverse service environment
4. Monitor own actions in handling diversity in the diverse service environment
Entry Requirements
1. Able to understand simple English, equivalent to WPLN Level 2
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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