Service Leadership (Level 4)
Training Provider: ASCENDO ACADEMY PTE. LTD.
Course Reference: TGS-2021002617
S$300
Original: S$600
Save S$300
About This Course
The aim of the course is to train new staff / existing staff to be able to
(1) Recognise Role of a Leader
(2) Promote Customer Centricity
(3) Analyse Performance
What You'll Learn
The learner will acquire the knowledge and ability to
(1) Operationalise organisation vision, mission and values
(2) Promote and influence customer-centricity and service excellence
(3) Analyse team performance for improvement
(1) Operationalise organisation vision, mission and values
(2) Promote and influence customer-centricity and service excellence
(3) Analyse team performance for improvement
Entry Requirements
- C6 in O Level English
- Polytechnic Diploma
- At least 3 years of relevant working experience
- WPLN Level 5
- Alternatively, learners who do not meet the education requirement, but may have honed their English language proficiency through their years of work experience, will undergo Pre-Course Counselling (PCC), where our PCC officer(s) will ascertain their English language proficiency and suitability for the course via a short oral questioning and short case study exercise.
Course Details
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