Provide Go-the-Extra-Mile Service (Service Excellence) (Synchronous e-learning)
About This Course
This unit covers knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It
involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience.
What You'll Learn
LO2: At the end of this learning unit, learners will be able to apply effective verbal and non-verbal communication skills.
LO3: At the end of this learning unit, learners will be able to create a positive experience for customers
Entry Requirements
Assumed Skills
Learners are assumed to:
• be able to operate a personal laptop or desktop computer.
• be able to listen, speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) level 3.
• be able to read and write English at a proficiency level equivalent to ES WSQ WPL Level 3.
Assumed Knowledge
Learners are assumed to:
• have knowledge on the retail scene in Singapore
• have knowledge on organisation’s brand identity