Home > Courses > Service Partnerships Powered by Design Thinking

Service Partnerships Powered by Design Thinking

Name: Service Partnerships Powered by Design Thinking
Price: 220.00 SGD
Rating: 4.3 (17 reviews)

Training Provider: AGAPE, CONNECTING PEOPLE PTE. LTD.

Course Reference: TGS-2021002703

S$220

Original: S$440

Save S$220

About This Course

Able to use methods to establish and maintain relationships with partners through the sharing of and updating of key information
Able to use methods to assess performance of service partners for continual improvement
Able to strengthen relationships with service partners through communication and feedback from them on improvements

What You'll Learn

Most industries need to be customer-centric. With the current pandemic, it is imperative that organisations maintain strong links with service partners in order to provide excellent service to customers. With this in mind the existing workforce need to be skilled in establishing and maintaining relationships with service partners to enhance service excellence. This includes the implementation of continual improvements to boost confidence that service partners have on the organisation and thus strengthen relationships with them. By doing so, it will bring up the levels of service and enhance the customer experience. Hence, in order to address the performance gap, the course would enable trainees to do the following:

Entry Requirements

• Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4.
• Manipulate numbers at a proficiency level not lower than the ES WSQ Workplace Numeracy level 4.
• Able to apply and contextualise skills and knowledge in a range of complex and non-routine work activities in a variety of work contexts
• Able to plan, implement and manage projects at the workplace
During the course application, applicants who do not fully meet the entry requirements, will be subject to a counselling session with the customer service executive and will be rejected from the course registration.