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Role Model the Service Vision (Service Leadership) - (Synchronous E-learning)

Name: Role Model the Service Vision (Service Leadership) - (Synchronous E-learning)
Price: 260.00 SGD
Rating: 4.2 (50 reviews)

Training Provider: SERVICE QUALITY CENTRE PTE. LTD.

Course Reference: TGS-2021002807

S$260

Original: S$520

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About This Course

LO1: At the end of this learning unit, learners will be able to demonstrate the characteristics of a role model that reflect the organisation's vision, mission and values.
LO2: At the end of this learning unit, learners will be able to encourage team to deliver service.
LO3: At the end of this learning unit, learners will be able to promote a customer-centric culture within the organisation to achieve service excellence.
LO4: At the end of this learning unit, learners will be able to monitor performance of self and team to ensure consistency with the organisation’s service guidelines.

What You'll Learn

By the end of this course, learners will be able to contribute to “championing and role modelling the organisation’s service vision, mission and values” by equipping themselves with the competencies to role model the service vision of an organisation and encourage service excellence through promoting a customer-centric service culture.

Entry Requirements

Learners are assumed to:
• be able to operate a personal laptop or desktop computer.
• be able to listen, speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) level 4.
• be able to read and write English at a proficiency level equivalent to ES WSQ WPL Level 4.