Service Literacy in Mandarin
About This Course
This module is developed to strengthen the foundational competencies of a good Bus Captain. It helps new Bus Captains realise that driving a bus requires interaction with commuters. It provides them with the basic skills of interacting with different types of commuters and managing incidents on public buses. These are skills that new Bus Captains would require for their work.
What You'll Learn
This module is part of the 5-day centralised training programme (Enhanced Vocational Licence Training Programme (EVLTP)) which targets the Public Transport (Bus) industry for new ODVL holders including Bus Captains (BCs).
This is a pre-requisite module for all new BCs (targeted for 2000 BCs/year) to obtain an ODVL to operate an omnibus under the four (4) existing Public Transport Operators in Singapore.
Entry Requirements
This course is a Certificate Level programme, targeted at new Bus Captains (BCs).
Considering that learners may be individuals opting for a mid-career switch, matured workers and/or school drop-outs, learners should meet the basic entry requirements as indicated below, with reference to the PTOs’ requirements under the Place-and-Train scheme (for new BCs), cross training (for Bus Technicians and Interchange/Bus Depot management staff):
1. 21 years old and above
2. Minimum 1-year clean driving record
3. Minimum Class 3 driving licence
Workplace Literacy and Numeracy Level 3 or equivalent for those with no formal qualification