Provide Go-the-Extra-Mile Service - Chinese 提供卓越服务 (Service Excellence) (Synchronous e-learning)
About This Course
LO1: At the end of this learning unit, learners will be able to adopt the mindset to prepare for extra-mile service.
LO2: At the end of this learning unit, learners will be able to apply effective verbal and non-verbal communication skills.
LO3: At the end of this learning unit, learners will be able to create a positive experience for customers
What You'll Learn
in providing excellent service, which involves creating a positive customer experience and escalating areas of improvement that may enhance the customers’ experience. (This Course Goal aligns with both the TSC Description and the TSC Proficiency Description for Level 1.)
Entry Requirements
Assumed Skills
Learners are assumed to:
• be able to operate a personal laptop or desktop computer.
• be able to listen, speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) level 3.
• be able to read and write English at a proficiency level equivalent to ES WSQ WPL Level 3.
Assumed Knowledge
Learners are assumed to:
• have knowledge on the retail scene in Singapore
• have knowledge on organisation’s brand identity