Masterclass in Strategic Outsourcing for Performance-Based Facilities Management

The course covers aspects of sourcing strategies, facilities management outcomes, documentation, tendering and performance management to achieve the corporate’s strategic business objectives for Facilities Management (FM) services. It includes the outsourcing models from Managing Agents to Integrated FM Contracting and Partnering, the pricing strategies of lump sum (comprehensive or non-comprehensive), cost plus, management based (with or without maximum budget) etc. The course covers the government’s procurement guidelines and its tendering procedures, the use of price quality method and some mechanism to avoid price-diving etc. The pertinent contractual clauses of service level agreement such as the mobilisation, operation and exit management, in the process, managing practical challenges of change of scope, inspection, progress payment, incentives versus liquidated damages will also be discussed. The masterclass highlights the importance of performance reviews, collaboration and relationship building through effective vendor management to co-creative innovative solutions for productivity, efficiency and sustainability. It is conducted in round table workshop style to facilitate the value-exchange of best practices among the participants, coupled with the insight and challenges shared by invited industry speakers to enrich the learning outcomes.

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