Service Planning and Implementation
Training Provider: ADEPT ACADEMY PTE. LTD.
Course Reference: TGS-2021004834
S$100
Original: S$200
Save S$100
About This Course
Learners will be able to:
1. Recognise One’s Role in the Service Value Chain
2. Deliver Service according to Organisational Standards
3. Escalate and Follow Up on Performance Issues
What You'll Learn
Service Planning and Implementation can help learners to identify their roles in the service value chain, and the service standards in their organisation and how they can work with the team to solve service performance issues, and if necessary, to escalate accordingly. This module can help many businesses, including our clients put their Service Vision into practice, at a personal level, for each service staff.
Entry Requirements
- Have an understanding of the organisation’s product and service offering.
- Have an understanding of the organisation’s structure, standard operating procedures and guidelines on customer service.
- Be able to listen, read, speak and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Literacy Level 2.
- No other pre-requisites.
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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