People and Relationship Management (Level 1)
About This Course
Learner will be able:
1. Recognize the Importance of an Inclusive Workplace
2. Apply Emotional Intelligence at the Workplace
3. Demonstrate Resilience
4. Monitor and Review One’s Actions
What You'll Learn
Entry Requirements
a) be above 18 years of age to 55 years of age;
b) Course brochure will be provided to learner to explain on the course entry requirement. Screening will be done during registration to check if learner understand basic English.
c) Have knowledge on own work role and corresponding responsibilities
d) Have an understanding of the organisation’s product and service offering.
e) Have an understanding of the organisation’s structure, standard operating procedures and guidelines on customer service
f) Have developed Listening and Speaking of Basic English but weak on reading/ weak will be allowed to join the class. Trainer to use simple English to communicate.