Growing Enterprises Module 3: Customer (English & Mandarin)
Training Provider: SINGAPORE MANAGEMENT UNIVERSITY
Course Reference: TGS-2021004920
S$900
Original: S$3,000
Save S$2,100
About This Course
Participants will learn to adopt a progressive customer-oriented mindset to raise service standards; respond and manage daily service challenges and incidents to reduce complaints; evoke positive emotions at various customer touchpoints to drive compliments; establish a customer engagement and communication plan to increase customer retention; and develop initiatives and intervention activities to close service gaps.
What You'll Learn
Customer-oriented mindset;
Service standards;
Service challenges;
Customer touch-points;
Closing service gaps.
Service standards;
Service challenges;
Customer touch-points;
Closing service gaps.
Course Details
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