Present a Professional Image and Deliver Excellent Customer Service
About This Course
1. Identify customers and their true needs and expectations
2. Project a professional image and persona in accordance with organisational guidelines
3. Demonstrate effective communication skills and key qualities of a service professional
4. Provide go-the-extra mile service to exceed customer expectations
5. Create positive customer experience by knowing customer’s preferred choices and offering personalised services
6. Escalate service performance issues to improve customer experience
What You'll Learn
Entry Requirements
Our target audience are those who are 21 years old and above and are currently working in services industry for 0-3 years.
The required skills and knowledge for this course are as follows:
• Minimum PSLE and/or able to read, write, listen and speak of English to a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 3; and count to a proficiency level equivalent to Employability Skills System Workplace Numeracy (WPN) Level 3
• Able to operate a personal desktop computer / laptop with Level 2 basic computing and applications skills
• Be motivated to learn