Service Challenges (Level 5) (Asynchronous and Synchronous e-learning)
Training Provider: THE LEADERSHIP INSTITUTE PTE. LTD.
Course Reference: TGS-2021005081
S$500
Original: S$1,000
Save S$500
About This Course
Upon completion of the programme, learners will be able to:
• Evaluate loyalty strategies;
• Develop customer loyalty strategies;
• Evaluate customer loyalty strategies;
• Drive customer loyalty
What You'll Learn
This programme covers techniques on enhancing customer loyalty through developing customer loyalty strategies, evaluating the impact of the strategies and recommending changes to service operations plan.
Entry Requirements
Academic Requirements:
• GCE O Level OR
• Nitec/Higher Nitec qualifications OR
• WSQ Advanced Certificate in Retail Supervisory
Literacy Requirements:
• Obtain at least a C6 pass for English at GCE 'O' Level / a B2 for English at IGCSE OR
• Achieve a minimum band of 5 in IELTS OR
• Achieve a minimum of 110 points (computer-based)/30 points (internet-based)/250 points (paper-based) in Test of English as a Foreign Language (TOEFL) OR
• WPL of Level 7/8
Course Details
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