Service Leadership in Action (Level 4) (Asynchronous and Synchronous E-Learning)
About This Course
Learners will be able to:
LO1: Examine the roles and responsibilities of a leader in leading a team towards achieving organisation’s vision, mission and values
LO2: Determine ways to develop and operationalise a customer-focused environment to facilitate team performance
LO3: Assess team performance in improving service excellence initiatives
What You'll Learn
Entry Requirements
Academic Requirements:
• GCE O Level OR
• Nitec/Higher Nitec qualifications
Literacy Requirements:
• Obtain at least a C6 pass for English at GCE 'O' Level / a B2 for English at IGCSE OR
• Achieve a minimum band of 5 in IELTS OR
• Achieve a minimum of 110 points (computer-based)/30 points (internet-based)/250 points (paper-based) in Test of English as a Foreign Language (TOEFL) OR
• Workplace Literacy (Comprehensive) Level 7/8