ITIL 4 Foundation
Training Provider: OPUS IT SERVICES PTE LTD
Course Reference: TGS-2021007350
S$700
Original: S$1,400
Save S$700
About This Course
1. Interpret the concepts of creating value with services and service relationships
2. Attain optimal results in Service Management through ITIL guidelines and procedures
3. Examine the four dimensions of service management
4. Assess the ITIL service value system and the interconnected nature of the service value chain
5. Plan value chain activities
6. Setup ITIL practices
7. Apply the ITIL practices in service level management
What You'll Learn
This course cover the skills and knowledge to diagnose, troubleshoot and provide end-to-end management of infrastructure disruptions or technical issues encountered by users, and plan infrastructure upgrade activities.
Entry Requirements
21 years and above; possess min NITEC and/or WPLN Level 5; intermediate computer literacy, and min 3 months of working experience.
Course Details
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