Home > Courses > IT Service Design and Delivery (in MC in IT Infrastructure & Service Management in Part-time Diploma in Infocomm and Digital Media (ICT Systems, Services & Support))

IT Service Design and Delivery (in MC in IT Infrastructure & Service Management in Part-time Diploma in Infocomm and Digital Media (ICT Systems, Services & Support))

Training Provider: Temasek Polytechnic
Course Reference: TGS-2021007716
S$1,866

About This Course

This subject aims to equip students with the knowledge to design appropriate and innovative IT services to meet current and future business requirements for an organisation.

What You'll Learn

This subject introduces the concept of IT Service Management, processes and practices used to effectively implementing IT desktop and infrastructure services an organisation. Students will learn how to plan, design and deliver efficient services, such as establishing and managing Service Level, Capacity and Configuration Management, Continuous Service Improvement as well as communication with customer.

Entry Requirements

GCE ‘O’ Level
3 relevant ‘O’ Level passes and 3 years of relevant working experience OR
Higher Nitec
GPA ≥2.0 OR
GPA ≥1.5 and 1 year of relevant working experience OR
Nitec
GPA ≥3.5 OR
GPA ≥3.0 and 1 year of relevant working experience OR
Higher Nitec in Technology/Services
GPA ≥2.0 and 1 year of relevant working experience OR
Nitec in Technology/Services
GPA ≥3.5 and 1 year of relevant working experience OR
WSQ Qualification
Relevant WSQ Qualification with 3 year of relevant working experience and WSQ Workplace Literary Statement of Attainment (SOA) (Level 6) AND Workplace Numeracy Statement of Attainment (SOA) (Level 6)

Course Details

Duration 60 hours
Language English
Training Commitment Part Time
Total Enrolled New course
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