Service Leadership (Classroom and Asynchronous E-learning)
Training Provider: WIZLEARN TECHNOLOGIES PTE. LTD.
Course Reference: TGS-2021009437
S$300
Original: S$600
Save S$300
About This Course
The learner will be able to achieve the following upon completing the course:
• Recognise the characteristics, roles and responsibilities of a leader in operationalising the organisation’s vision, mission and values
• Promote a customer-centric environment to influence team to achieve service excellence using established methods and techniques
• Analyse performance of team to identify follow-up actions for improvement using established methods
What You'll Learn
This course focuses on acquiring skills and knowledge on leading others in service, building customer centricity and improving team performances with a long-term view to enhance touchpoints pertaining to product or service offerings, including customer experiences.
Entry Requirements
• Educational qualifications: ‘O’ Level / ‘A’ Level / Polytechnic Diploma / Degree
• Number of years of working experience: 3 years (minimum)
• WPLN Level: Level 5 (minimum)
• Minimum Age: 21 years
Course Details
Back to All Courses
Note: To apply for this course, visit or contact the training provider directly.
More Courses from WIZLEARN TECHNOLOGIES PTE. LTD.
The learner will be able to achieve the following upon completing the course:
• Implement prepara...
The learner will be able to achieve the following upon completing the course:
• Analyse service q...
The session is adapted from the framework of an organizational program on influencing stakeholders t...