Service Excellence (Synchronous & Asynchronous E-learning)
About This Course
Upon successfully completing this course on “Service Excellence”, learners will be equipped with the knowledge and the required application skills for managers and team leaders to establish and maintain relationships to enhance service excellence. It involves assessing the effectiveness of service partnerships, and implementing continual improvements to strengthen relationships with service partners
The overall learning outcome for the learners is to have the ability to collaborate with service partners to enable the entire service supply chain works efficiently and effectively to deliver of service to customers
What You'll Learn
1. LO1- Understand the strategies to establish value creating partnerships(K1)
2. LO2- Understand the types of service partners (K2)
3. LO3 -Understand the Methods to strengthen collaborations with service partners (K3)
4. LO4 -Understand the techniques to evaluate performance of partnerships(K4)
5. LO5 -Ability to establish value creating partnerships with service partners to achieve organisational service excellence(A1)
6. LO6- Ability to identify the value which the alliance would bring to each party(A2)
7. LO7- Ability to develop clarity and reasons for partnership (A3)
8. LO8- Ability to develop and maintain trust which may include:Create clear and ro-bust partnership arrangements (A4)
9. LO9-Ability to strengthen collaborations with service partners to enhance perform-ance to achieve the organisation’s service standards(A5)
10. LO10 -Ability to evaluate performance of service partners and their contributions to the organisation’s service standards(A6)
Entry Requirements
• GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Nu-meracy (WPLN) score: Level 7 for Reading, Listening and Numeracy; and
• With at least 5 years senior managerial working experience in retail or Professional, Managers, Executives and Technicians (PMETs) position in non-retail sector