Modular Certificate in Service Management
Training Provider: Republic Polytechnic
Course Reference: TGS-2021009868
S$5,598
About This Course
Refer to Course Proposal.
What You'll Learn
Consists of the following modules:
Customer Relationship Management
Service Quality and Professional Etiquette
Contact Centre Operations
Customer Relationship Management
Service Quality and Professional Etiquette
Contact Centre Operations
Entry Requirements
Applicants should possess one of the following combinations of qualification and work experience:
• 3 GCE ‘O’ Levels passes including English (Grade 1 to 7), Science (Grade 1 to 6) and 1 relevant subject (Grade 1 to 6) with at least 3 years of relevant work experience;
• NITEC or NITEC in Technology/Services (GPA 3.5 and above) with at least 2 years of relevant work experience;
• Higher NITEC or Higher NITEC in Technology/Services with at least 1 year of relevant work experience;
• Relevant WSQ Diploma with at least 3 years of relevant work experience.
Course Details
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