Service Quality and Professional Etiquette
About This Course
Topics covered include service culture, service blueprinting, measuring service quality and service empowerment. This module will equip students with useful skills and knowledge in their future jobs that require them to provide excellent service to their customers.
What You'll Learn
Entry Requirements
Applicants should possess one of the following combinations of qualification and work experience:
• 3 GCE ‘O’ Levels passes including English (Grade 1 to 7), Science (Grade 1 to 6) and 1 relevant subject (Grade 1 to 6) with at least 3 years of relevant work experience;
• NITEC or NITEC in Technology/Services (GPA 3.5 and above) with at least 2 years of relevant work experience;
• Higher NITEC or Higher NITEC in Technology/Services with at least 1 year of relevant work experience;
• Relevant WSQ Diploma with at least 3 years of relevant work experience.