Ramp Up Your Service Recovery (Classroom and Asynchronous E-learning)
Training Provider: WIZLEARN TECHNOLOGIES PTE. LTD.
Course Reference: TGS-2021010241
S$300
Original: S$600
Save S$300
About This Course
The learner will be able to achieve the following upon completing the course:
• Design the service recovery toolbox based on a framework through analysis of service challenges in order to address service delivery gaps
• Cascade the framework-based service recovery toolbox to internal and/or external stakeholders
• Evaluate the effectiveness of the framework-based service recovery toolbox in terms of strategies used
What You'll Learn
This course focuses on acquiring skills and knowledge on designing, implementing and evaluating a framework-based service recovery toolbox with a long-term view to enhance touchpoints pertaining to product or service offerings, including customer experiences.
Entry Requirements
• Educational qualifications: ‘O’ Level / ‘A’ Level / Polytechnic Diploma / Degree
• Number of years of working experience: 3 years (minimum)
• WPLN Level: Level 5 (minimum)
• Minimum Age: 21 years
Course Details
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