ITIL Foundation (SF)
About This Course
This course provides a deep understanding of ITIL Foundation concepts and principles essential for IT Service Management. By integrating key concepts from Lean, Agile, and DevOps, this course offers a comprehensive approach to delivering business value and fostering collaboration across IT teams. Participants will gain the knowledge needed to excel in the ITIL Foundation exam and prepare for ITIL jobs. This course also includes ITIL Foundation courseware in English for effective self-study and preparation. Ideal for those seeking to understand ITIL Foundation, advance their ITIL certification, and explore new career opportunities.
At present, entities such as IT service providers, financial services, healthcare, and government agencies look for ITIL Foundation certified professionals to optimize their operations. This ITIL Foundation certification course provides a strong foundation in IT service management principles enhancing your resume to make you more competitive in the job market.
What You'll Learn
Course Outline
• ITIL Service Value System
• Key concepts for creating value with services
• Four Dimension of service management
o Organization and people
o Information and technology
o Partners and suppliers
o Value stream and processes
• Service Value Chain
• ITIL Guiding Principles
• ITIL Practices
o IT Asset
o Event
o Incident
o Problem
o Event and etc
• Detail of the following ITIL practices
o Continual improvement
o Change control
o Incident management
o Problem management
o Service Desk
o Service level management
o Service request management
Entry Requirements
It is recommended the participant to have at least 1 years of working experience in IT industry.