Order Fulfilment and Returns Processing (Synchronous e-learning)
About This Course
The aim of the course is to equip the professionals, managers and executives (PMEs) who are currently working or those intending to make a career switch to the Retail industry, with in-depth knowledge and skills in making judgemental decisions on the importance of inventory stock control to minimise disruption to order fulfilment, ensure efficient order fulfilment and monitoring to support the organisation's efforts in maintaining strong customer's relationship as well as applying managing the end process of delivery in the last mile order fulfilment to meet customer’s expectations and closure of order successfully.
What You'll Learn
• Understand the concept of Supply Chain Management Strategy and Processes
• Apply the concepts of Warehouse Operations and Inventory Management Processes to enable Order Fulfilment.
• Able to manage the Order Fulfilment and Returns Processing to meet organisation service standards and KPI
• Able to understand and monitor the Transportation, Import, Export and Custom activities to fulfil the successful closure of the order fulfilment process.
Entry Requirements
1) Age 21 years or above and have at least 2 years of work experience in supervisory or leadership position.
2) Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills WSQ Level 5 WPL (Comprehensive) and WPN.
3) Possess WSQ Advance Certificate in Retail Operations, WSQ Advance Certificate in Service Leadership, WSQ Advance Certificate in Leadership and People Management (LPM)
4) Have attended SkillsFuture Digital Workplace (SFDW) and or other Workplace Digital Literacy Course