PWM-Security: Deterrence (Manage Disorderly Conduct & Threatening Behaviour)
About This Course
This course is only for the low wage workers in the PWM-Security Sector.
A. Prepare for work activities
1. Obtain necessary assignment details and clarify requirements with appropriate persons
2. Review the availability of appropriate tools and equipment
B. Deter threatening behaviour through visible security presence
3. Recognise and identify disorderly and unacceptable behaviours throughout assignments
4. Recognise and identify areas that may be susceptible to disorderly and unacceptable behaviours throughout assignments
5. Show visible presence in designated areas to deter disorderly and unacceptable behaviours
C. Deal with disorderly conduct and threatening behaviour
6. Carry out appropriate actions and use effective communication to manage situations and refuse entry according to organisational procedures
7. Apply appropriate regulations and techniques to deal with banned characters and adverse situations
8. Report details to appropriate authorities for abnormal and emergency situations according to organisational and legal requirements
What You'll Learn
Entry Requirements
Learners should have a basic understanding of the organisation’s
• vision, mission and values
• service offering
• standard operating procedures (SOPs)
Learners are also assumed to
• have a sense of duty and responsibility on the job
• be disciplined and able to follow instructions given
Learners should be between 25 to 65 years of age and should have a basic orientation towards providing security services and already have some experience in the security industry.
Learners should have completed primary school education.
Learners should be able to
• listen to, speak, read and write English at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 3;
• use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 3; and
• possess basic computer skills.