Performance Management (Lead and Manage a Team of Security Officers)
About This Course
The purpose of this course is to nurture and upskilling Supervisors and Team Leader of Auxiliary Police Officers (APOs) and APO Enforcement Officers with the knowledge and abilities in the leadership development programs. Equips learners with the important leadership skills and attributes they need to be an effective leader, including communication skills, motivation and inspiration, and better decision-making skills and accountability.
What You'll Learn
Unit 1 - Organizational and Stakeholders’ Legal Requirements
–Understand security operations according to organisation procedures
–Understand site security operations procedure
–Record relevant information for site inspections
–Ensure safety, security and confidentiality for all information relating to client’s security operations
Unit 2- Plan and Lead Performance of Security Team
–Organisational procedures relating to supervising direction of security officers
–Organisational procedures relating to supervising control of security officers
–Take appropriate actions to rectify the situation when encountering problems in the supervision of direction of security officers
Unit 3 - Assess and Manage Security Personnel Effectively
-Methods of team delegating duties and responsibilities
-Carry out periodic checks to ensure that security officers perform duties as assigned
-Use appropriate interpersonal skills to handle and deal with security officers to address problems encountered
Unit 4 - Develop Competency of Team Performance
–Types of key performance indicators
-Conduct coaching and counselling where necessary to assist them in meeting performance standards
Unit 5 - Facilitate Learning to Enhance Employees Development
–Types of training needs and development requirements
-Monitor security officers to ensure that the required level of security service is maintained to meet client's needs
Unit 6 - Establish Leadership Abilities and Organization Growth
- Methods of performance appraisal
- Suggest improvements to organisational standards and values
- Assist management to ensure ideas and information receive the acceptance and support of other security officers
Entry Requirements
Target Audience
Personnel performing the role of Supervisor of Auxiliary Police Officer (APO) Auxiliary Police Officer (Enforcement) (APOE) and Security personnel
Entry Requirements
Learners must;
• Be able to read, write and speak English at WPL Level 4
• Be able to manipulate numbers at WPN Level 4
• Be able to act in a professional manner
• Be able to observe confidently
• Be vigilant at all times
Nationality
Singapore Citizens or Malaysian Citizens who are Singapore Permanent Residents and Work permit holders
Age
The minimum entry age 21 years old at the time of application and the maximum age shall be 70 years old.
Physical and Medical Requirement
Learners must:
• Certified by a medical doctor to be physically fit for work
• Not be colour-blind or hearing impaired
Education Qualifications
O Level and above