Professional Image and Business Etiquette with Effective Communication in Personal Branding Skills
About This Course
1. Recognise diverse range of customers’ needs and expectations across various social, cultural & international background
2. Demonstrate key qualities of a service professional with effective personal branding
3. Increase self-awareness to improve one's image
4. Project a professional image and persona that align to corporate image
5. Provide go-the-extra mile service to exceed customer expectations
6. Improve customer experience by escalating service performance issues in a timely manner
7. Create positive customer experience by understanding customer’s preferred choices and offering personalised services
8. Incorporate public relations through effective communication in one’s social interaction
What You'll Learn
Entry Requirements
• Minimum Secondary and/or able to read, write, listen and speak of English to a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 3; and count to a proficiency level equivalent to Employability Skills System Workplace Numeracy (WPN) Level 3
• Able to operate a personal desktop computer / laptop with Level 2 basic computing and applications skills
• Be motivated to learn