Service & Process Innovation Design (Synchronous e-learning)
Training Provider: Singapore Polytechnic
Course Reference: TGS-2022014770
S$510
Original: S$1,700
Save S$1,190
About This Course
This programme attempts to enhance SMEs to establish a shared understanding of customer needs and expectations and to focus on how each department supports the creation of customer value, and thereby focus on improving or rethinking specific areas to innovate service design to delighting customers all throughout their journey. This covers strategic, operational, management, and frontline employees.
What You'll Learn
As Singapore moves towards a smart nation, expectations rise and the need to understand customer needs and expectations develop in tandem. This calls for an increase in customer satisfaction and reduce customer irritations to improve the customer experience for Small and Medium Enterprises (SMEs). This necessitates an internal understanding and alignment of the SME’s management and staff to be more customer-centric in dealing with internal challenges around its systems, processes, procedures and policies.
Entry Requirements
Participants employed by SME. Participants must be proficient in English with product and service management, delivery and operations background with an interest to work towards process and service enhancement.
Course Details
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