Service Standards Framework
Training Provider: SINGAPORE INSTITUTE OF TECHNOLOGY
Course Reference: TGS-2022015004
S$300
Original: S$1,000
Save S$700
About This Course
‒ Achieve WOW services
‒ Manage MOT -Moments of Truth
‒ Fundamentals of Services
‒ Produce Quality, value and cost
‒ Bridge service Gaps within guests’ experience
‒ Build culture with strategy
‒ Develop the Hospitality Culture
‒ Design engaging guest experience
‒ Train and develop employees to serve
‒ Training methods
What You'll Learn
To introduce the service standards framework and relevant knowledge and skills in the delivery of service excellence
Entry Requirements
No pre-requisite required
Course Details
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