Retail (SF): Customer Loyalty and Retention Strategy Formulation L4
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2022015250
S$84
Original: S$280
Save S$196
About This Course
Methods to build
customer loyalty and
retention
• Customer loyalty and
retention framework
• Commercial benefits of
building customer
relationships and loyalty
• Aspects of consumer and
privacy laws relevant to
customer interactions
• Methods to anticipate
customer preferences,
needs and expectations
• Professional service
standards and industry
best practices
• Essential features and
uses of customer
databases
What You'll Learn
Manage customer loyalty
and retention programmes
and evaluate customer
relationship information to
measure effectiveness of
programmes
and retention programmes
and evaluate customer
relationship information to
measure effectiveness of
programmes
Entry Requirements
Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 4 and above.
Course Details
Back to All Courses
Note: To apply for this course, visit or contact the training provider directly.
More Courses from NTUC LEARNINGHUB PTE. LTD.
• Evaluate organisational requirements and business needs for cloud solutions
• Evaluate new a...
• Evaluate organisational requirements and business needs for cloud solutions
• Evaluate new a...
• Discuss foundation concepts of cybersecurity principles.
• Explain how organizations respond ...