Retail (SF): Problem Identification L4
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2022015517
S$150
Original: S$500
Save S$350
About This Course
Identify root causes and underlying factors of problems or situations and
deduce relevant linkages and patterns to identify key impact on systems and processes.
What You'll Learn
• Criteria for identifying performance deficiency or cause of failure in
organisational systems and processes
• Criteria for shortlisting ideas using problem-solving
tools
• Application of problem solving tools and
techniques
• Techniques used during problem solving and decision making
processes
• Types of analytical tools and techniques in terms of problem identification
• Types of decision making models for arriving at the
preferred solution and their features
• Techniques to evaluate the effectiveness of implemented solution and implementation plan
• Factors affecting the effectiveness of an implementation plan
• Rationale for the different components in a corrective action plan.
organisational systems and processes
• Criteria for shortlisting ideas using problem-solving
tools
• Application of problem solving tools and
techniques
• Techniques used during problem solving and decision making
processes
• Types of analytical tools and techniques in terms of problem identification
• Types of decision making models for arriving at the
preferred solution and their features
• Techniques to evaluate the effectiveness of implemented solution and implementation plan
• Factors affecting the effectiveness of an implementation plan
• Rationale for the different components in a corrective action plan.
Entry Requirements
Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 4 and above.
Course Details
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