PWM-Cleaning: L3 Customer Management (Supervise Service Operations)
About This Course
This course is only for the low wage workers in the PWM-Cleaning Sector.
This course will equip learners with the knowledge on:
- Proper ways to handle customers and deliver service
- Identification of service risks so as to make contingency plans
- Evaluation of service performance
- Methods for generating solutions to solve service abnormities
- Selection of solution to solve service abnormities
- Review and improvement of service delivery process
- Implementation and evaluation of the effectiveness of implemented improvement
What You'll Learn
Entry Requirements
Entry requirements for this course will be communicated to corporate clients to enable them to select and send suitable learners to the course.
Years of relevant experience: Likely to be at least 2 years. This is course targeted at learners in the cleaning industry who are or are likely to be in supervisory positions.
Age of learners: likely to be between 25 to 70
Gender: no preference
Physical fitness of learners:
- able to stand and walk for long periods
- no serious speech impediment
The Employability Skills System (ESS) levels required for an individual to successfully complete this module are:
- Listening/Speaking – 6
- Reading/writing – 6
- Numeracy – 4