Problem Identification L3
About This Course
Sources from which symptoms of potential problems may be identified
• Possible sources of problem
• Ways to identify impact of a problem on one’s job responsibilities and other parties involved
• Procedure for evaluating selected ideas for problem-solving
• Factors to consider in selecting suitable modes of communication
• Methods to determine the strengths and limitations or constraints of each selected idea
• Areas of impact from implementation of an action plan
• Types of corrective actions
• Reflective mechanisms for the entire problem-solving process.
What You'll Learn
hand and propose contingency plans to resolve issues.
Entry Requirements
- In the area of supervising or related experience in retail or customer facing sector.
- Min 18 years old.
- Primary school level onwards.
- Able to read, write and speak in English (WLPN Level 4 and above)