Problem Identification L4
About This Course
Criteria for identifying performance deficiency or cause of failure in
organisational systems and processes
• Criteria for shortlisting ideas using problem-solving tools
• Application of problem solving tools and techniques
• Techniques used during problem solving and decision making
processes
• Types of analytical tools and techniques in terms of problem identification
• Types of decision making models for arriving at the preferred solution and their features
• Techniques to evaluate the effectiveness of implemented solution and
implementation plan
• Factors affecting the effectiveness of an implementation plan
• Rationale for the different components in a corrective action plan.
What You'll Learn
deduce relevant linkages and patterns to identify key impact on systems and
processes.
Entry Requirements
- In the area of managerial or related experience in retail or customer facing sector.
- Min 18 years old.
- Primary school level onwards.
- Able to read, write and speak in English (WLPN Level 4 and above)