Business Process Automation with Power Automate and Copilot Studio Agents

About This Course

This course equips participants with practical, hands-on skills to automate business processes using Microsoft Copilot Studio workflows, agents, and Power Automate. Based on the new Copilot Studio experience, the course focuses on the fundamentals of creating agents, building workflows, connecting business applications and data, and enabling agents to perform real-world business tasks.

Participants will learn how to create and configure Copilot Studio agents, define agent instructions and capabilities, design workflows with inputs and outputs, trigger automated actions, and integrate workflows with Power Automate. Through guided hands-on exercises, learners will explore how agents and workflows work together to receive requests, process information, make decisions, execute actions, and return structured results.

The course emphasizes practical workplace applications. Participants will build automation solutions for common scenarios such as handling customer enquiries, processing applications, routing approvals, onboarding customers, updating business records, generating documents, sending notifications, and coordinating multi-step processes.

Learners will also practise testing and troubleshooting workflows and agents, handling exceptions, refining agent behaviour, and improving automation reliability.

By the end of the course, participants will be able to design and build practical Copilot Studio agents and workflows that reduce repetitive work, improve process efficiency, and support day-to-day business operations with minimal coding.